Frequently asked questions

What are your shipping options?

We offer standard and express shipping for all orders. Currently we are only shipping within EU and Singapore. For any special requests, please contact us via the contact form or email us.

What if my order is damaged? How do I get a refund?

We package our artwork and products in utmost consideration and caution to ensure that your order will not be damaged. In unforeseen circumstances where the order is damaged, please contact us within 48 hours after you received it and we will try out best to resolve the issue. Refund will processed as stated in the returns and refund policy.

Why are we only selling art prints in limited quantities?

Each painting are limited to only 5 fine art giclée prints worldwide and comes with a certificate of authenticity, This means that once sold out, they will not be reprinted to ensure the quality and exclusivity of the prints for collectors.

Do you offer art licensing or live drawing at events?

We do! Please contact us via the contact form or email us for more information.

How can I contact you?

You can reach us via contact form or email us at info@artbyruiting.com. We are always happy to answer your questions.

Are the stickers waterproof?

All stickers are printed on high quality vinyl sticker paper, which means they are waterproof and durable.

How do you measure your artwork?

Artworks are usually in A4 or A3 sizes, unless otherwise stated. We measure the length and width of the piece to determine size for framing or display. Measurements might have a margin error due to manual measuring.